Saturday, 24 March 2012

I'm a mite bit worried!

The NHS in England is introducing a Summary Care Record whereby your medical details and history will be available to medical personel seemingly all over the country at the touch of a button. In a way no problem but alarm bells are ringing and I'll tell you why. Am I being unecessarily wary. I would not like to stand in the way of progress BUT!!!
Only last week the Sunday Times uncovered a scam involving call centres in India. Some unscupulous workers were/are offering credit card details of individual customers for 2 pence a shot! They could be your or my details, there are 500,000 British customers and 330.000 call centre workers in India. Information passed on included confidential details of both a health and financial matters.The scale of the problem is unknown.
Now three items that are not gleaned from the press. Last week my wife attended hospital concerning a serious heart problem. The hospital is massive, new, modern. We (I attended for support) move twice through two waiting areas as we followed procedures. Eventually a pleasant little consultant popped his head out of his room and called out 'Mrs Stevens.' My wife duly followed the smiling little man and entered his room.
She thought it strange when he asked about her brother and referred to her anxieties on her previous visit. And thought it increasingly strange when he assured her the tests had all proved negative. Mainly because as yet my wife, after some considerable time has not reached the testing stage! A covert glance at her file gave my wife her answer. 'I'm Paulette Stevens' announced my wife, 'the file you have there belongs to a **** Stevens.' Embarrassment and apologies all round. Compounded by the fact that the other lady of the same surname was in the consulting room of the consultant my wife should have seen in the first place. No real harm done, as one of the consultants said. 'You're lucky, seeing two doctors for the price of one.'  BUT the implications as to what might have happened are interesting.
 A lady of my acquaintance, of impecable standing and morality, over fifties years married had reason to be tested following ill health. She was duly sent for and informed of the results. 'Sorry but you have venereal    disease!' Imagine the shock to anyone, never mind an elderly lady. Plus the consultant was adament the tests were correct. There could be no mistake. As the lady exclaimed, 'I must have inherited it, I assure you.' Fortunately her husband found it funny. And the reason, a mix up again of two people of the same surname; result, one written apology. Which is better than nothing, or is it.
A cousin of mine and her husband, living in the wilds of Lincolnshire had to travel twenty five miles for hospital treatment. One one occasion there was much confusion and dispute over records and National Insurance details. It turned out that someone had the husband's details, and the paperwork to prove it. Don't ask me how plus he was drawing benefits to which he had no entitlement. Which is of course both bizarre and criminal.  
If these are experiences from my little sheltered existence, how typical of our complex technological world I wonder. And it does all make you wonder what happens to all this information on us that is recorded and stored. Machines, commuters, systems rely on humam beings and I don't particularly trust human beings. What do you think? 


Expat mum said...

I don't think there's any greater chance of mistakes being made really. With the "old" way they simply pick up the wrong paper folder, and with the new way -who knows. I have noticed with recent doctor visits, (USA) that even though the nurse and doctor knew who I was, the first thing they did when picking up my information was to ask me my full name AND date of birth. Obviously it's on their minds too.

Ruth said...

Electronic records have safeguards, and those can fail, true. There are many ways computers can be hacked. However, I don't think it's a large-scale problem right now. Companies are always trying to beat the hackers, and the hackers are always pushing to beat the companies. It's that 'build a better mousetrap' thing. Of course, that's no comfort if it's your information and identity that have been stolen.

Nota Bene said...

I hope when I'm dead and buried, it's a case of mistaken identity...

Galen Pearl said...

It's always a trade off, isn't it? Progress and attendant risk.

busana muslim said...

Very good article. Congratulations.

Phil Taylor said...

Enjoyed this blog a great deal. Don't worry about the Summary Care Record though. It'll only contain a minimal set of data, allergies and medications, and you'll have complete control over it. If anyone needs to look at it they need to have the rights assigned to them and seek your permission. Also, at any point you can decide to lock your SCR so no-one can look at it.

Anonymous said...

[p]Bag control as a brand, I also have many years of experience in bag maintenance . 聽

K n o w t h e m o d e l y o u w a n t t o b u y

T i p # 1 : M a k e s u r e t h a t t h e m o d e l d o e s e x i s t ! W h i l e t h i s L o n g c h a m p h a n d b a g m a k e s y o u e y e o n e B a y i s t u r q u o i s e b l u e , w h i l e t h e b r a n d h a s l a u n c h e d i n b l a c k , n o d o u b t a b o u t i t , [url=]louis vuitton messenger bags[/url] y o u a r e f a c i n g a f a k e . "The purpose of KSA [Keystone Sporting Arms, parent company of the brand] is to teach young shooters the idea that one can protect themselves with weapons, and encourage them to learn how to use and respect the shooting activities , as they deserve, "can be read on the website of the brand . Pure white bag can also use diluted of 84 disinfectant or bleach treatment, test a small area before use . 聽 聽 聽 , N o t e d t h a t t h e b a g o f s k i n d a m a g e , s t i c k [url=]cheap louis vuitton bags[/url] t o t h e c l o t h L a i m i l k d i r e c t l y w i p e . But do not water and gasoline rubbed, because the water that can make leather hardens gasoline, leather volatile oil and dry . For Garcia de Lara, FENAVIN is most appropriate lever to publicize our brands, strengthening the country brand and to value the high quality of Spanish wines . We are pleased to be the first online store in France to offer products from Kalencom brand, which makes changing bags for over 35 years in the United States . Of acrylic paint could SOON? T be as proposed.[/p][p]Leather bag best regular use, and commonly used in fine cloth wipe . A n d f i n a l l y t h e g o l d e n r u l e : w h e n i n d o u b t , d o n o t c r a c k . (5) whether any of a package of material, should be placed after cleaning ventilated place to dry, do not speed to take in the sun, because the after water scrubbing bag, it is most vulnerable when, all of a sudden high temperature exposure, can cause bags fade or harden leather brittle . Keli Ting of Dior ChristianDior (1) founder: christiandior Christina Dior (2) Registry: Paris, France (1946) (3) categories: haute couture, luxury [url=]louis vuitton bags[/url] ready-to-wear, knitted garments, handbags, lingerie, perfumes, cosmetics, jewelry, accessories, etc . Fashionable teach you how to pick the bag

From the last century the streets of Hollywood to today's bags has gradually become a woman can not be separated from the fashion theme, today's bag is no longer just used [url=]louis vuitton bags on sale[/url] to store personal items, but has become conventional clothing accessories, become a symbol of status and taste . 7, the leather accidentally wrinkles, you can use the iron set to wool [url=]louis vuitton shoulder bag[/url] temperature and every cloth ironing . A r o u n d t h e b a g

T i p # 3 : I t ' s t h e b a g , a n d a l l t h a t c o m e s w i t h : d u s t b a g ( d u s t b a g ) , i n v o i c e b o o k m a i n t e n a n c e t i p s . After their photo landed on the cover of the paper, Barhoum, who lives with his family in Revere, Mass . First wipe the oil on a clean cotton cloth, then wipe the surface evenly.[/p]