Showing posts with label Debenhams. Show all posts
Showing posts with label Debenhams. Show all posts

Thursday, 15 November 2012

'It's Nice to be Nice'.

    Am I the only one fed up with Melvyn King constantly appearing on television telling us all how the 'bad times' are here to stay. (A man who 'didn't see it coming' and he's only the Governor of the Bank of England).
    I spend too much time discussing whether life is harder than it was in our youth, a long time ago indeed! Times are hard, but not for everyone. Plus I reckon we ordinary mortals are only sold half the story, we get only half the picture. some are doing very well, thank you very much in these hard recessional times.
    The greedy failed bankers still receive massive index linked pensions for life. The energy companies are caught out fiddling the figures so as to inflate their profits. Little or nothing will happen. The price of oil has dropped dramatically over many months, the price of fuel to you and me has hardly changed over the same period. Starbooks, Amazon, Google, all morally corrupt, contributing very little to our country in taxes, despite earning massive profits from their UK dealings.  I suspect we could wipe out much of our debts if we REALLY wished to nail those profiting at our expense. All the aforementioned, I feel, contributes overall to the 'mood/feeling' within the country. A 'feeling' that can be reflected in our day to day lives, both as 'buyers and sellers'. And how we ALL live our lives will affect the mood of the country.                            .
    T K MAX. An international retailer in the USA, Poland, the UK and Canada. Recently opened its 1000th store. Originally of the 'pile 'it high and sell it cheap' philosophy.
My wife bought a rucksack/bag from T K Max that unfortunately suffered a defect in a strap that made the bag unusable. (Have you seen what women carry in their bags!) She took it back and explained the bag had special sentimental value. A cheerful young chap went to the trouble of sorting the problem 'How about £30 to have the bag mended?' he suggested. A visit to a cheery shoe shop, Greens Footwear Ltd in Allenton       and two days and £4 later, job done. Well done all concerned. Happy smiling faces all round.
    CURRYS. Originated from the efforts of Henry Curry who first made bikes in 1884. also Currys Digital Stores. Owned by Dixons.(PC World) around 400 shops/stores.
My wife bought a microwave from Currys. It was fine but developed a fault in the plastic casing. We were horrified as the fault was identical to a previous microwave fault. Apprehensive I took it back. (It was on extended warranty.) Someone lifted it out of the car (helpful at my age) and we were invited to choose another. No interregation, no fuss, nothing. Fresh paperwork sorted for the new microwave. (It took my wife ages to choose another!) and away. Thanks Currys. Happy smiling faces all round.
COSTCO Wholesale 92,000 full time employees worldwide  Founded 1983 first company to go from zero to 3 billion dollars in six years.
 We shop regularly at Costco. Everyone seems happy to work there. We bought a television, the range was bewildering. Three young men (on successive days) took us over, sorted us out, guided our purchase even down to payment methods for best effect. Everybody seems happy to work there. We're waiting to see a long face. (Black mark, the baked potatoes can be iffy!) Nevertheless happy smiling faces win.

DEBENHAMS  240 stores across 28 countries. Multichannel 'Retailer of the Year' 2012. 'Of Proud British Heritage.'  and  stands for 'greater value, wider choice, excellent service'. (Debenhams own words in both cases.)
    My wife bought some boots from Debenhams, price £65. Less than a year old, the tops parted from the soles, making the boots unwearable in wet weather. My wife took them back. She found Debenhams response unhelpful. I did not go into the shop but on her return she was crestfallen to say the least. Not amused I rang head office. Not unhelpful I thought they were nevertheless far from enthusiastic regarding our problems but suggested another visit to their store. Not easy (I am classed disabled) We nevertheless complied.) Monday morning, a wearying experience. Seeing the manager, as suggested, not possible. A senior member of staff took charge. The boots, she suggested, were FASHION boots. (not bought as fashion boots). Of any case, Debenhams guarantee was for SIX months only I was informed.I took off my own shoes, over two years old and we compared. (My shoes are Hotters, British made. No comparison. Another senior member of staff was summoned and EVENTUALLY conceded my wife's boots (made in China) at £65 were poor value. We were eventually offered another pair of boots but declined and accepted a voucher instead. Hopefully they do sell items that will make us smile, not frown; any suggestions. Last words on Debenhams. We found Debenhams lukewarm, condescending, unsmiling and unhelpful in the main as if looking for a let out. On the morning we attended staff were 'thin on the ground' as some staff were on 'Staff Training!!! 

    I have, by the way, no connection with any of the firms concerned. What I do have is friends in a high tech business who, amongst other things, teach massive conglomerations how to teach their staff how to deal with people. A lot of 'how to's' methinks. I once knew an old man in a pub. Long gone, both. I remember nothing of him except for one thing. He used to say, simply, 'It's nice to be nice.' Trite maybe, but wise words. Many a big business would do well to have the old man's words 'WRIT LARGE' in bold lettering on their company walls.

    It occurs to me that a system is needed to give award to firms or individuals that do actually contribute to lifting our moral in these hard times. Any suggestions for Grumpy prizes, to be be known forthwith as The GOK awards!

Thursday, 13 October 2011

Cheerio September, Mad, Bad and Sad as Usual. Grumpy's Alternative News.

    So much to reflect on, where to begin. A couple of bankruptcies, definitely not a subject mentioned before. The Solicitors from Hell website has been declared bankrupt. (You could put complaints on their website for a fee.) Result, sixteen libel actions against them, result £150,000 in outstanding judgements. And a breeder of micro pigs in King's Lynn has been made bankrupt because many of her pigs grew too big and wrecked gardens so so she refunded the £650 they cost.
    Let's talk some more money. A road safety camera in Cardiff, cost to install,  £20,00 went off once last year, realising £60. (89 fixed cameras on the M4 in South Wales brought in £706,020.) And a £1,000,000 note, one of the only two ever printed sold for £67,000 at auction in London. (Issued by the treasury in 1948 in connection with the US Marshall Aid programme.) By the way, a survey has recently shown over 90% of Britons do not know what a BANK SPREAD is. Include me in the 90%! Talking of surveys, a recent survey by Debenhams suggested 85% of British women were wearing the wrong bra size. Grumpy's full of useful information! 
    Anything else you wish to know. Scotland, England, Wales, take your pick. A woman from Inverness has become the mother of Britain's biggest baby girl, weighing in at 12lb 9ozs (5.7kg). A rare ladybird, the 13 spot ladybird, thought to be extinct for over 60 years has been found in Devon. A school in South Wales, the Glyn Primary is to stay open for the rest of this academic year. It has two pupils and a head, a deputy head, a part time teacher, a teaching assistant, a dinner lady, a cleaner and a caretaker!
     The wife of MP John Hemming, MP Lib Dem for Yardley, breaks into his mistresses house and steals her kitten. (caught on CCTV). Evidently he leads a life style that has no regard for what is thought of as 'normal'. He thinks of himself as well above the little people, ie voters, who have put him in a position of power.
    Keith Zakheim, chief executive of Beckerman PR in New York announces he will fire anyone of its 60 staff not replacing the milk in its New York office. Evidently he means it! Tough if a job is important to you, Mr Zakheim's milk is far more important than your welfare. (Reminds me of Scrooge in 'Christmas Carol'.)
    Leaked US diplomatic cables throw an interesting light on Mayawati, the most senior politician from the Indian 'Untouchable' caste. One cable relates her sending her empty private jet to retrieve new sandals from Mumbai. Described as 'a first rate meglomaniac', she made a state minister do sit-ups as punishment for minor errors of protocol.  
Three examples of the saying, power corrupts, absolute power corrupts absolutely.
    Just one or two other items that caught my eye. Deborah Hunt, an unemployed financial advisor, drove, not one mile, not five miles but twenty three miles the wrong way up the M5. She said her recollection of the event was 'hazy'! James Ellis, 18, stabbed his girfriend to death in Liverpool. It must have been something of great importance to cause such a terrible crime. Oh yes, it was an augument over garlic bread! What an horrific example of total loss of self control. 
    Finally I see we 'oldies' are more than holding our own. Charles Aznavour has set out on a three month tour. Not bad at eighty seven. Plus Johny Hallyday, a mere sixty eight, opened in Paris in Tennessee Williams play, Kingdom of Earth. Many more 'oldies', seventy plus, come to mind: Sir Michael Parkinson, Michael Winner, Sheila Hancock, Sir Terry Wogan, Dame Vera Lynn, all have very active lives. Evidently Kirk Douglas still blogs regularly on his MySpace account at ninety four. Mind you, it ends one day for us all, rich or poor. And I hope we all go with dignity. Joy Tomkins, aged eighty one from Downham Market has no desire to stay when her time's up. She has had the message 'Do Not Rescusitate' tattooed across her chest, and in case medics miss the message, 'PTO' across her back!
    Death will certainly curtail most of your activities but fear not, travel need not be one of them. William and Alice Green always wanted to travel. So when they died their daughter advertised via Craiglist, the classified ad site for people to transport and scatter small portions of their parent's ashes to wherever they wish in the world. Never one's to travel when alive, the have now posthumously visited Paris, Amsterdam and Las Vegas. And when visitors to Hawaii, England and Australia are found, the Green's world tour will recommence. Happy travelling, folks.
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